Returns & RMA
The Returns & RMA service at SHOPPER A helps you manage product returns efficiently. Whether it’s returning items to sellers, processing defective goods, or handling RMA requests, we streamline the process so you can save time and avoid complications.
Why choose SHOPPER A for returns?
Managing returns internationally can be complex. SHOPPER A simplifies the process by handling shipping, documentation, and coordination with sellers or manufacturers, ensuring your returns are processed correctly.
- Fast and reliable handling of return shipments
- Support for RMA procedures and manufacturer instructions
- Tracking of returned items from origin to destination
- Photo/video documentation for claims or disputes
- Assistance with customs for international returns
How it works - 4-step process
SHOPPER A makes returning items simple and secure:
- Initiate return: Log in to your account and request a return or RMA.
- Prepare package: Follow SHOPPER A’s guidelines to pack your item securely.
- Ship via our service: We handle domestic or international shipping to the seller or manufacturer.
- Confirm receipt: Receive tracking updates and verification once the return is delivered.
Pricing & billing
Return fees at SHOPPER A depend on package size, weight, destination, and chosen shipping speed. All charges are transparent before you confirm the return. Optional services (insurance, repackaging) are billed separately.
Add-on options
Enhance your return experience at SHOPPER A with:
- Insurance for valuable returns
- Photo/video inspection before shipping
- Custom packaging to prevent damage
- Assistance with RMA paperwork and customs documentation
Frequently Asked Questions
01. Can you handle international returns?
Yes. SHOPPER A manages returns worldwide, including customs clearance and international shipping.
02. How do I initiate an RMA?
Log in to your SHOPPER A account, select the item, and request a return or RMA. We provide instructions for packaging and shipping.
03. Do you provide photo/video documentation for returns?
Absolutely. SHOPPER A can provide photo and video reports before shipment to support claims or disputes.
04. How long does a return take?
Processing times depend on the seller, destination, and shipping method. Typically, returns take 5–14 business days.
05. Can you help with customs for returned items?
Yes, SHOPPER A assists with customs documentation to ensure smooth international returns and avoid delays.
Need to return a package?
Contact our support team at SHOPPER A to arrange your next return or RMA shipment.
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